FAQ

No returns or cancellations, but please contact me if there are problems with your order. Please contact within 24hours for address corrections.
Are there any coupon codes? How many can I use? Can I use a PR code AND a coupon code?
I forgot to use a coupon code, can you apply it after?
Are there any freebies? What if I order 1 sticker/item?
What is a "Dream Cloud"? What are "Droplets", a Mist, Sunshower, or Rainmaker?
What sticker paper do you use?
Do you draw everything yourself? Can I make requests? Can I use your designs for a project/something else?
Can I place an order without creating an account?
How does billing work? Can I pay in my own currency without converting to CAD$?
What are the estimated shipping times?
Where is my tracking number? Where is my mail?
I chose tracked shipping - what service is used? Why is my mail delayed? Why can't I see updates?
How much is shipping? Do I need to pay taxes or customs?

Main Policies and Information

No returns or cancellations, but please contact me if there are problems with your order. Please contact within 24hours for address corrections.
Are there any coupon codes? How many can I use? Can I use a PR code AND a coupon code?
I forgot to use a coupon code, can you apply it after?
Are there any freebies? What if I order 1 sticker/item?
What is a "Dream Cloud"? What are "Droplets", a Mist, Sunshower, or Rainmaker?
What sticker paper do you use?
Do you draw everything yourself? Can I make requests? Can I use your designs for a project/something else?

No returns or cancellations, but please contact me if there are problems with your order. Please contact within 24hours for address corrections.

If you need to correct or change your address, please contact me within 24 hours using the CONTACT form. Include:

Order details
Updated/corrected address

Updating your address in your profile does not make any changes to your existing order, and labels are printed using the information from the order confirmation. I cannot correct or change addresses once your order has been shipped. In the event your mail is returned due to an incorrect or changed address, please contact me using the CONTACT form to discuss reshipment and applicable costs.

Are there any coupon codes? How many can I use? Can I use a PR code AND a coupon code?

There are coupons! And you can use one per order. If you are part of our Facebook Group, you can also make mention of a special phrase in the "Order Notes" to receive an additional freebie.

Active coupon codes:

- DROPLET for 10% off of $10+ CAD before tax & shipping

OR:

PR CODES for 10% off $10+ CAD before tax & shipping, and an exclusive freebie sampler:

- ALI10

- MELISSA10

- NANCY10

- TEDDE10

I forgot to use a coupon code, can you apply it after?

In most cases, I am not able to apply coupon codes after-the-fact as it can cause accounting issues on both ends and is time-consuming. Please be sure to use a coupon code at the CHECKOUT page before your order is completed. If you are having an issue applying a valid coupon code, please contact me before placing your order.

Are there any freebies? What if I order 1 sticker/item?

Every order receives a A6 (4"x6") journaling card, a mini freebie sampler, and a mini sticker paper die-cut.

If you are part of our Facebook group, you can use a specific phrase that you add into the "Order Notes" for an additional, exclusive freebie!

When your subtotal is $10+, you can use a PR discount code to receive 10% off your order and you will receive that PR Rep's freebie.

Example 1 - 1 item:

Order: 1 item. + You mention the Facebook group freebie phrase in Order notes.

You will get: your item, journaling card, mini sampler, mini die cut sticker, facebook freebie.

Example 2 - Orders $10+

Order: 5 items + you mention the Facebook group freebie phrase in order notes. + You use one of the PR codes in the "Discount/Coupon" box.

You will get: 10% off your order, your items, journaling card, mini sampler, mini sticker die cut, facebook freebie, PR sampler freebie.

What is a "Dream Cloud"? What are "Droplets", a Mist, Sunshower, or Rainmaker?

The "Dream Cloud" is the name of the shop's loyalty/rewards program! Earn Droplets by interacting with the site or social media, or inputting your birthday, or by simply making a purchase.

Earn 1 Droplet for every $1 spent on order items. As you earn Droplets, you can redeem 250 Droplets for a $7 CAD discount coupon (equivalent of just over $5 USD), save up to redeem a $15 CAD discount (equivalent to around $11 USD), etc.

TIERS

The Mist, Sunshower, and Rainmaker are tiers for being valued supporters of my shop! Everyone is part of the Mist, and as you earn Droplets you reach the next tier where additional benefits will be available. Details are still being worked out, but the tier rewards are currently:

Sunshower

- Coupon code for free standard (untracked) shipping (one use).

-Earn 1.1x the Droplets on each order.

Rainmaker

- Couon code for free standard (untracked) shipping (one use).

- 2 free glitter or holo vinyls added to your order, randomly selected.

- Earn 1.25x the Droplets on each order.

These are additional bonuses to being able to redeem your Droplets for discount coupons :)

What sticker paper do you use?

I use "non-removable" regular matte white sticker paper. You may be able to quickly reposition these types of stickers after placing it on your planner, journal, etc., and some people find luck with making the stickers less sticky by adhering it to the back of the hand or fingertips before placing the sticker, though this can impact how it sticks onto the paper. I can't recommend a specific method because I would not want your sticker ripping!

Do you draw everything yourself? Can I make requests? Can I use your designs for a project/something else?

I am open to requests, although I can't promise I will be able to get to them all!

I do hand-draw everything myself! I put a lot of time and care into art that I enjoy and hope you enjoy as well. My designs are copyrighted to me, so please do not reproduce, redistribute, re-sell, or use my designs for anything other than personal, private use. I am happy to see how you use my stickers/stationery so if you share planner spreads or "plan with me videos" please tag me (@dreamindrops) and send me a link so I can enjoy your enjoyment!

Ordering and Shipping

Can I place an order without creating an account?
How does billing work? Can I pay in my own currency without converting to CAD$?
What are the estimated shipping times?
Where is my tracking number? Where is my mail?
I chose tracked shipping - what service is used? Why is my mail delayed? Why can't I see updates?
How much is shipping? Do I need to pay taxes or customs?

Can I place an order without creating an account?

Yes, though an account is recommended for faster checkout, and so you can access your order history and participate in the "Dream Cloud" loyalty reward program - each purchase adds "Droplets" (points) to your balance which you can redeem for rewards such as discounts and tiered benefits.

How does billing work? Can I pay in my own currency without converting to CAD$?

At the moment, billing is in Canadian dollars.

You can browse the site in certain currencies (USD, GBP, etc) to get an idea of the approximate cost equivalent in your local currency. When you get to checkout, the amount is converted to Canadian dollars at the current exchange rate. You will see the exact CAD $ amount before your payment is finalized.

When you make payment, your currency is converted by your bank or paypal into Canadian dollars. Please check with your bank and/or Paypal to see how they handle currency conversions.

If you would like to pay in your local currency without conversion by paypal or your bank, you can check out our Etsy shop: DreaminDrops.etsy.com - pricing may higher on Etsy due to fees and taxes, but you may decide that route is more convenient for you.

What are the estimated shipping times?

Estimated UNTRACKED shipping for Canada and USA (current holiday delays in effect)

- approximately 4-25 business days

Estimated UNTRACKED shipping to International (current holiday delays in effect)

- up to 40 business days

** please note that in some cases overseas mail has taken about 4 weeks during NON-holiday times. Other times it has been quicker. With the holidays, please do remember that there are additional delays on top of whatever delays may currently exist.

Estimated shipping time for TRACKED mail for Canada/US

- 3-15 business days

** except for Xpress/USPS Priority post

Estimate tracked shipping for international:

- anywhere from up to 10-25 business days

Where is my tracking number? Where is my mail?

To be cost-effective, almost all orders are shipped by standard, untracked lettermail using Canada Post.

If you want to track your order, you must purchase the Tracked Shipping option relevant to your location. If you are located internationally, if your order is large, or you simply want to know where your mail is, please choose the tracked shipping option. Canada Post lettermail does not come with tracking so it is not possible to know its whereabouts once it is in the mail.

Exceptions to regular lettermail:

Heavy items (sticky notes, notepads, large bundles) are sent via "oversized" lettermail (meaning heavier lettermail), unless the weight of the order exeeds the threshold where it must become a "parcel" and require tracked shipping. Heavier items dispatching to USA or International will require tracked shipping to be selected.

I am not responsible for lost or delayed mail. In the event your mail has not arrived after the estimated shipping times, I will re-ship if/when it is returned to me. If you purchased tracked shipping and your mail is lost by the carrier, I can replace your order or provide you with store credit.

I chose tracked shipping - what service is used? Why is my mail delayed? Why can't I see updates?

Services that may be used for tracked shipping:

- ChitChats or Stallion Express

- USPS via ChitChats or Stallion Express

- Canada Post direct, or Canada Post via 3rd-party shipper

Please note that tracked shipping is very different from express shipping, and unless you selected Express/Priority shipping, your mail will still go through the typical channels of the post office process, which may still take time. The benefit is that in most cases, the package is scanned along those channels so we know where it is. Sometimes the mail facilities or 3rd party carriers are delayed in processing packages or updating scans.

When your tracked order is marked as SHIPPED by me/Shopify, it means means your order is 100% packaged up, the label is created and is dropped off the same day or the next morning. Your tracking number should appear as a valid tracking number in the shipper's system about 24-48 hours after dispatch. From there, depending on the mail service and their system/updates, you may see various messages until your mail is delivered. In rare cases you may see no message between "shipped" and "delivered". In the event there is no message and no delivery after the estimated delivery date, since this is still a tracked service there is recourse for lost mail, and we can proceed with a reship/resolution if the provider is unable to provide details.

If your order is marked as delivered and you do not have it, please check your location or neighbouring areas for delivery, or contact the delivery carrier for further information.

How much is shipping? Do I need to pay taxes or customs?

While shipping does depend on the items you’ve ordered and the country where it’s being delivered, I use flat-rate shipping for untracked and tracked mail. Please refer to your shipping estimate at the checkout screen for details.

Dream in Drops does not charge tax at the moment but this may change soon due to government requirements/thresholds. Buyers are responsible for taxes and duties that their own place of residence applies to goods (VAT, import fees, etc.).